Return/Refunds Policy

At Yarnsofyore, we strive to provide our customers with the best shopping experience, aiming to enhance your daily life through our handcrafted textiles.

Important Information

Once products are opened or used, they cannot be returned or resold.
Our products, including Shawls, Stoles, and Mufflers, are handcrafted using traditional methods; please handle them with care to maintain their quality.
Damages caused by neglect, improper usage, or incorrect care (such as improper washing) are not covered under our policy.
Thank you for understanding our policies as we prioritize your satisfaction and the integrity of our artisanal products.

Payment Policy

Your payment will be confirmed within 10 minutes of placing your order.
We ensure a secure and seamless payment process for all our customers via our integrated payment gateways.

Dispatch & Delivery Policy

Dispatch: Because our products are handcrafted, we may need time to prepare your order. We usually ship orders within 48 to 72 hours. You will receive a message and an email notification once the order is dispatched.
Delivery: We aim to deliver your order within 7-10 days. Shipment status updates will be sent via SMS, allowing you to track your order at every step.

Order Cancellation Policy

As our products are handcrafted, there may be minor differences in the items received compared to website imagery.
Orders can be cancelled only if we ship a wrong product or in the case of transit damages. In these specific instances, a full refund will be processed within 7 working days.
The orders cannot be cancelled under any other circumstances once they have been processed.

Return/Refund Policy

If you wish to return an item, please adhere to the following guidelines to ensure a smooth process:

Notification Window: You must notify us at yarnsofyore@yahoo.com within 24 hours of delivery to be eligible for a refund, return, or exchange.
Return Authorization: Products must only be sent back to our warehouse address after receiving explicit confirmation from our team.
Shipping Charges: In the event of a return request, the delivery and shipping charges will be borne by the individual customer.
Tracking Requirement: Once the product is dispatched to us, you are required to share the tracking details with our support team immediately.
Refund Initiation: Refunds will be initiated as soon as the product reaches our warehouse and passes a quality check, typically within 5-7 days.
Condition of Goods: Once products are opened or used, they cannot be returned or resold.
Damaged Products: For claims regarding damaged items, refunds will be processed the same day we receive the product, provided an unboxing video is shared with us.
Incorrect Products: If the incorrect product was sent, the correct item will be dispatched after we receive the return (5-7 days). Refunds, if applicable, will be processed within 24 hours of the return being received.

Contact Us

For any inquiries regarding delivery, payment, or returns, feel free to contact us. Your satisfaction is our priority!

• Email: yarnsofyore@yahoo.com
• Address: Knitting & Weaving Centre, Ghingrina Village, Chamoli District, Uttarakhand, India.
• Working Hours: Monday to Saturday, 10 AM to 5 PM (Excluding national and public holidays).